Return Policy

To view a copy of our Terms and Conditions, please click here.



To initiate an RMA for purposes of ordering parts contact [email protected] for issuance of an RMA number.

To receive an RMA number, please provide the following information and you will be contacted within 24 hours.

  • Company/Customer name and store number (if applicable)
  • Purchase Order Number
  • Physical shipping address
  • Contact name
  • Store contact phone number
  • Phone Number
  • Email Address
  • Part number (s)
  • Quantity(s)
  • Serial number (if applicable)
  • Reason for part return, including a description of the observed defect/symptom
MTI World Headquarters
MTI Hong Kong Office
MTI Ireland Office